HOTEL POLICY/HOUSE RULES
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the Bespoke Inn. These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and accepting this registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between The Bespoke Inn and the guest. Our Hotel Policy/House Rules may change from time to time, so please check back often.
TERMS & CONDITIONS:
The Bespoke Inn makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. The Bespoke Inn does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.
100% SMOKE FREE
Bespoke Inn has been 100% Smoke-Free since we opened. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cigars, or candle burning in our facility.
COFFEE Coffee and tea are in each guestroom.
BRUNCH - UPDATE MAY 2021 - BRUNCH IS ONLY SERVED SATURDAY AND SUNDAY - CONTACT VIRTU FOR RESTAURANT HOURS (480) 946-3477
DINNER Virtù is also open at 5 PM for dinner service - RESERVATIONS are strongly recommended (480) 946-3477.
SWIMMING POOL Guests of the inn have access to our heated stainless steel infinity lap pool. Our pool overlooks the beautiful courtyard and offers views of Camelback Mountain. Children are only allowed in the pool with careful adult supervision. There is no life guard at the pool. Pool hours are 9am to 9pm. The pool is designated for lap swimming and lounging. We ask our guests to share the pool and be considerate of other guests.
BICYCLES Adult guests of Bespoke Inn have complimentary use of the lovely British Pashley city and other street bicycles for riding around town or to a nearby lake via the 15-mile-long-Greenbelt's multi-use path. Helmets are available.
TRANSPORTATION Bespoke Inn does not provide airport transportation. However, there are several taxi and sedan services available at the airport on a 24-hour basis to provide you with transportation to and from the Inn for approximately $25/one way. Downtown Scottsdale is approximately one square mile, so numerous restaurants, shops and galleries are all within walking distance. The Downtown Trolley is also a great way to get around.
GUESTS/VENUE FEE Only registered guests of the inn are allowed in the guest rooms and common areas of Bespoke Inn. If you want to show someone your room or have friends or family over, you're welcome, however, please notify us of any guests who intend to stay over. We value our guests privacy and safety above everything else.
ROOM RESERVATIONS - We reserve the right to exchange the room you reserved with one of equal or greater value. With just ten rooms, it is sometimes necessary to switch guests from one to another to accommodate various bookings.
GUARANTEED RESERVATIONS:
All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We accept Visa, Master Card, American Express, and Discover Card. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation.
CHECK-IN TIME: 3:00 p.m.
EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required. Please contact Bespoke Inn staff directly to make reservations and complete a credit card authorization form prior to your arrival (602) 620-8052.
CHECK-IN REQUIREMENTS:
Guests must be at least 18 years of age to check in at The Bespoke Inn. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) upon request. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the way your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered
CHECK-OUT TIME: Room rental period expires at 11:00 a.m.
CHECK-OUT PROCEDURE:
Check-out time is 11 a.m. If you require a later check-out, please contact the office prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
SPECIAL REQUESTS:
All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot always be guaranteed in advance.
PAYMENT: All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, American Express, and Discover Card. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. Cash, checks and foreign currency not accepted.
CHECKS AND CHECK CASHING:
We do not accept checks. We do not provide check cashing services.
DEBIT CARD/CREDIT CARD HOLDERS
Your Debit or Credit Card will be pre-authorized prior to check-in for the full amount of your stay. The pre-authorization will HOLD the funds until the day of arrival, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. The Bespoke Inn has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the way your bank processes pre-authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 30 days.
DEPOSITS AND GUARANTEES:
There is no deposit required to make an individual room reservation. However, a major credit card is required at the time of booking to guarantee the room and secure the reservation period. We accept Visa, Mastercard, Discover and American Express.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for all damages and loss. We reserve the right to refuse reservation at any time for any reason.
CREDIT CARD AUTHORIZATION BY CORPORATE THIRD PARTIES:
Please contact The Bespoke Inn reservations department at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form. Reservations can be reached between 8am and 8pm daily. 844-861-6715
GIFT CERTIFICATES & PREPAID BOOKINGS:
Please contact the hotel directly to purchase or redeem gift certificates (602) 620-8052. Unless the transaction takes place directly at the hotel, Pre-Paid Bookings require a Credit Card Authorization form to be completed and sent to the hotel at info@bespokeinn.com. This form is available by calling the hotel directly at (602) 620-8052.
RATES:
All rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates as advertised on the Bespoke Inn website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.
CANCELLATION:
The Bespoke Inn is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled forty-eight (48 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.
RESERVATION CANCELLATION POLICIES 1 TO 5 NIGHT STAYS
Your reservation is secured with your credit card. We accept Visa, Mastercard, Discover and American Express.
If a cancellation is received within 72 hours days of arrival date, the full dollar amount of the reservation is non refundable. Any unpaid balance will be charged to the credit card on file anytime between check-in and 72 hours before check-in.
RESERVATIONS CANCELLATION POLICES FOR STAYS OF 5 NIGHTS OR MORE
For reservations with five or more total room nights reserved, (this includes reserving more than one room) cancellations must be received 30 days in advance of arrival date to receive the deposit refund less a 10% cancellation fee of the total reservation amount. The full amount of a reservation of five or more reserved nights will be charged in full 30 days before arrival date and becomes non-refundable. If you are not sure of your plans, call us to discuss options. A full charge for the entire stay will be incurred for early departure or no show.
NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
GROUP RESERVATIONS:
Large group/Block reservations are handled by our group sales manager. Group bookings are under a separate contract for rates, deposit requirements and cancellation policies.
RIGHT TO REFUSE SERVICE: The Bespoke Inn is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. The Bespoke Inn has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Arizona and the owners for the operation and management of the hotel. The Bespoke Inn will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by The Bespoke Inn for the operation and management of our hotel
QUIET HOURS: 10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact the on-call staff immediately by phone. Televisions, voices, or other devices must be always kept at a respectful low level. Doors should be opened and closed quietly.
VISITORS Visitors must be always accompanied by the registered guest. As a registered guest, you are responsible for your visitor at all times.
PETS Bespoke welcomes canine companions! There is a limit of two pets per room with a $35 per pet non-refundable fee. We do not have a weight restriction. Prior authorization for dog(s) must be requested prior to arrival. Dog owners remain responsible for the actions of their pets regarding clean-up, noise, damage, and safety to guests and employees. All dogs must be on a leash. A Food + Water Bowl is provided and Virtu', our on-site restaurant’s patio is dog-friendly.
DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “Do Not Disturb door hanger once during a twelve-hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “Do Not Disturb” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
CHILDREN: Well behaved children of all ages are welcomed. Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must always supervise them. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. Children under the age of 13 are not allowed in the pool area without being accompanied and supervised by their parent/guardian/chaperone.
HOUSEKEEPING/ROOM INSPECTION:
Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. Housekeeping may start as early as 6 a.m. This is a 100 % NON-SMOKING hotel, including medical marijuana. Rooms are cleaned and inspected daily, and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
LINEN CHANGING:
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY:
The Bespoke Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (602) 620 8052 and we will try to assist you in locating your lost item.
FOUND ITEMS:
The Bespoke Inn is not responsible for any item left behind by a guest. However, any item, except for perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
RETURN:
We would be happy to return your lost item(s) to you. Your credit card will be charged packaging and postage. A separate receipt will be mailed to you. The Bespoke Inn is not responsible for any item lost or misdirected during shipment.
UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly.
ALCOHOL POLICY:
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol consumed during special events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 21 years old or older (valid photo identification required) and can only be consumed at that event venue.
NO IN-ROOM PARTY:
The Bespoke Inn enforces a No In-Room Party Policy to ensure we can always protect the hotel and our guests. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. You will be ordered to vacate the premises without refund and may be assessed a Guest Compensation Disturbance Fee.
GUEST COMPENSATION DISTURBANCE FEE:
Due to the small size of our Inn, if behavior, loud music, noises, pool activity and other forms of disturbing other guests is a problem, the registered guest will be charged with fees necessary to compensate other guests of the Inn or of the restaurant located on the property. This includes any guest compensation required to correct the disturbance.
FREE Wi-Fi ACCESS:
Access to our Wi-Fi is free for our registered guests. The hotel Wi-Fi access code is subject to change without notice. Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi-equipment, and interference from other local wireless signals. The Bespoke Inn assumes no liability for guest use.
ENFORCEMENT:
All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by The Bespoke Inn for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $300.00 cleaning fee per room can be charged for infraction(s) of our Hotel Policy/House Rules.
LINKS:
The links provided on The Bespoke Inn website are for the convenience of site visitors and are provided in good faith. The Bespoke Inn does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.
ILLNESS AND EPIDEMICS:
During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
PARKING AT OWN RISK:
Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. The Bespoke Inn shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party regardless of if they are staying at the hotel during your stay. The Bespoke Inn reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by The Bespoke Inn because of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
All Seasons Inn & Suites reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
PETS Bespoke welcomes canine companions! There is a limit of two pets per room with a $35 per pet non-refundable fee. We do not have a weight restriction. Prior authorization for dog(s) must be requested prior to arrival. Dog owners remain responsible for the actions of their pets regarding clean-up, noise, damage, and safety to guests and employees. All dogs must be on a leash. A Food + Water Bowl is provided and Virtu', our on-site restaurant’s patio is dog-friendly.
PARKING Free on-site parking is provided in front of the property at 3701 N. Marshall Way.
WIFI With three separate connections, there is free Wi-Fi available anywhere on the property.
SMOKING There is no smoking anywhere inside Bespoke Inn or Virtù. Any guest violating the non-smoking policy will be billed an additional $500 per night for clean up costs to the room. Burning incense is also forbidden anywhere on property and will incur the same fine.
We look forward to your arrival at Bespoke Inn in Scottsdale, Arizona.
